Return & Refund Policy

At Nutrione, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

Due to the nature of health and nutrition supplements, returns are accepted only under the following conditions:

The product received is damaged, defective, or incorrect
The issue is reported within 24 hours of delivery
The product is unused, unopened, and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products
Products with tampered or missing seals
Products damaged due to misuse or improper storage
Items purchased during clearance or special promotional sales (unless damaged)

3. Return Request Process

To request a return:

Contact our support team via phone or email within 24 hours of receiving the order
Share clear images or videos of the product showing the issue
Once approved, return instructions will be provided

4. Refund Process

Refunds are initiated only after the returned product passes quality inspection
Approved refunds will be credited to the original payment method
Refund processing may take 5–7 business days, depending on the payment provider or bank

5. Replacement Policy

Replacement will be offered for damaged or incorrect products, subject to stock availability
If a replacement is not available, a refund will be processed

6. Shipping Charges

Shipping charges are non-refundable, except in cases of damaged or incorrect products
Return shipping costs, if applicable, will be communicated during the return process

7. Refund Rejections

Nutrione reserves the right to reject a return or refund request if: